Welcome to ArctX Solution - Your Trusted Software Solutions Partner!
Our journey began in 2020 in Armenia when we brought our passion for innovation and excellence to a new global stage.
As a leading B2B and B2C software solution provider, we offer a diverse range of services that empower businesses to thrive in today's digital landscape. There are unique, purposeful, and effective Web and Mobile Design & Development and Customer Support with full exclusive customization to cater to our customers’ specific needs.
The Customer Care Specialist is responsible to address client inquiries and resolve their complaints, generally providing a higher level of customer support through creating a sense of care and emotional connection.
This position is shift based and includes morning, evening, and night shifts.
Responsibilities
- Provide instructions, terms and conditions of services to current and new clients
- Timely and accurately respond to client inquiries
- Carefully and decisively handle customer complaints
- Provide exceptional customer support to attract, retain and satisfy user
- Receive and deliver all necessary information among colleagues during the work cycle
- Report any issues or bugs in the websites to the proper departments
- Inform clients of any changes or updates through the livechat
- Collaborate closely with the CRM and Risk Management teams to deliver the best service
- Collaborate in training colleagues in daily tasks
Must Have
- Bachelor's degree or higher
- Korean language TOPIK 3 or higher
- English language B2 or higher
- Flexible to changes
- Fast learner
Nice to have
- Customer support experience will be a plus
- Knowledge about e-wallet and crypto will be a plus
What's great in the job?
- Be part of a supportive, motivated team that values development and communication
- Work in an open, people-first culture where your voice matters
- Make a real impact by providing excellent customer support
- Grow your skills in communication, problem-solving, and customer success in a dynamic environment
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more